Meet Our Team
We are a fun, kind, and resilient group with a commitment to delivering the best. Ascential Care is changing managed care. We're accelerating the impact of effective case management through the use of technology and patient centered programs.
Michele Miller Settel – President
Michele Miller joined Ascential Care Partners as President in April, 2019. Ascential Care Partners, a URAC accredited company offers case management and utilization review services to the workers’ compensation industry. Michele has over 28 years’ experience developing case management programs and a wide range of cost containment programs including ancillary network, pharmacy benefits and laboratory services.
Prior to joining Ascential Care Partners, Michele was the Senior Vice President and General Manager for Workers’ Compensation at Cordant Health Solutions. In response to the growing nationwide opioid epidemic, Michele developed an Opioid Medication Monitoring program and sales/marketing plan specific to the workers’ compensation payer. The program was designed to increase treatment compliance and safety for injured workers and is widely utilized by Payers and Employers.
Michele also served as Executive Vice President of Business Development at TechHealth. TechHealth was a large, national ancillary network offering a one-stop solution to payers coordinating all of their claimants’ ancillary service needs and was acquired by One Call Care Management in July, 2013.
During her tenure, Michele was responsible for designing new program offerings and implementing a suite of services specific to the clients’ protocols. Michele was also responsible for all aspects of sales support activities including RFP response and presentation, contracting and renewal, account oversight and growth initiatives. Additional responsibilities included the implementation of formal quality assurance and training processes at both an operational and corporate level.
Prior to joining TechHealth, Michele was a senior executive with Coventry Workers’ Compensation Services and its predecessor companies where she had responsibility for developing enhanced case management and utilization review offerings in conjunction with new account implementation and growth initiatives.
Michele currently serves on the Board of Directors for First Touch Mission. First Touch Mission offers housing and disciplined support resources to women leaving prison to improve their transition and reduce chances of recidivism.
Michele earned a Bachelors’ Degree of Science in Business Administration, graduating cum laude, from Missouri Baptist University.
Bonnie Dayhaw – Vice President of Clinical Services
Bonnie Dayhaw has over 25 years experience in the healthcare industry and over the last 20 years, has focused on Workers’ Compensation case management and utilization review. She recently served as COO for an ancillary services company within the workers compensation industry. For 8 years prior to that she managed a large national Utilization Review and telephonic case management division for Coventry Workers’ Comp Services. Bonnie served in the military and held various high-level security clearances and managed large overseas intelligence offices for over 10 years. In her off time she is trained as a guardian ad litem, advocating in court for children in the foster system. Bonnie is a Registered Nurse and a Certified Case Manager and holds a bachelor’s degree in business management.
Courtney W. Bryant, LMSW, CDMS, CCM – VP of Operations
VP of Operations
Courtney W. Bryant LMSW, CDMS, CCM is Vice President of Operations with Ascential Care Partners.
Courtney has worked in managed care for over twelve years and has been with Ascential Care Partners for the past four years in multiple roles including; Case Management Supervisor, Recruitment Manager, and Field Case Manager. Courtney started her professional career path in non-profit management with special interest focused on homeless and community health and housing. She has clinical experience working with vulnerable populations and her passion is new program implementation. She received her Masters in Social Work from Jane Addams College of Social Work in Chicago, IL. She naturally gravitated to medical management while working in Nashville with a large self-insured customer that offered her the opportunity to be a part of a team to implement a "housing first" case management program for the chronically homeless. This program initially started as a ten-year plan to reduce the number of chronically homeless individuals who had complex medical needs and today continues with national focus and recognition. Courtney pursued her Certified Case Management certification to focus on strictly managed care case management. She worked for 8 years in Workers Compensation Medical Management across the State of Tennessee, before moving into Supervision. Courtney worked with some of Ascential Care Partners first National Customers and moved into a focus of recruitment and staff training. "I love working for Ascential Care Partners, they are different than many managed care organizations in their basic core principals. They focus on the patient, advocacy, and utilizing technology to enhance the ability for service delivery. ACP's philosophy is what excites me! One core principal is to be Tenacious and Fierce, I love applying this mindset to our practice model."
SUNZ Holdings announced that it has acquired Ascential Care Partners
SUNZ Holdings announced that it has acquired Ascential Care Partners, LLC (“Ascential”), a national URAC accredited case management and utilization review company. The purchase and associated capital contribution strengthen the financial position of Ascential and substantially enhance the ability of Ascential and SUNZ Holdings to control claims costs for their large deductible workers’ compensation insurance clients.
2015 Comp Laude Service Award Winner
Ascential Care is humbled to receive the 2015 Comp Laude Service Award presented by WorkCompCentral on December 5th, in Burbank, CA.
Seeking Qualified Case Mangers
We want YOU on our team!
“Taking Care of Business”
Teaming up with Bullhorn Creative has been such a rewarding experience for Ascential Care. Through this journey, Bullhorn has worked diligently to provide unique and cutting edge ideas for our website and company rebrand. Click to check out Bullhorn's blog and discover more about this creative advertising agency and innovative work they do!
Ascential Care Welcomes BSN Students from Tennessee State University
"Ascential Care welcomes six Tennessee State University’s BSN Program students for their clinical community rotation."
2012 Holiday Give Back Meal Drive
"Ascential donated 232 meals to the Central Kentucky Salvation Army. On December 14, 2012, the Ascential Care team served some of those meals."
"Effective immediately, Ascential Care has received full Case Management Accreditation from URAC."
Bob Wilson, President & CEO of WorkersCompensation.com, and author of “From Bob’s Cluttered Desk”
Walking the Walk: Proper Care is Essential at Ascential Care
Ascential Care rebrands with Bullhorn Creative
“Ascential Care rebrands with the launch of their new website and the help of Lexington branding firm, Bullhorn Creative."
Joe Paduda mentions Ascential Care as a top innovator.
Bonnie St. John, Ascential Care Consultant
Paralympic ski medalist, Harvard graduate, and former White House official, Bonnie St. John consults with Ascential Care.
"Ascential Care is growing fast... Thanks to a focus on quality unlike no other CM firm I’ve ever seen."
"It’s all about being an active partner in your health."
“Ascential Care Founder Cindy Whitehouse is one of the most delightful people I’ve met in the business; her passion, dedication, and desire to deliver the best possible service is beyond impressive.”
Like what you see? We’re always on the lookout for talented people to join our team.